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Frequently Asked Questions


Q: Are you going to mail a Locker Key to me?
A: No! Please bring your PayPal Receipt to the Event  and we will exchange it for your Locker Key or Locker Padlock at our Check-In Tent  which is inside the venue.
Q: What do I need to bring to the Festival to Receive my Locker Key?
A: Please print your Paypal Receipt. You will see it on your screen when you order the Locker. Please bring a Paper Copy of the PayPal Receipt printout with you to the Festival. If you have trouble printing it  please email LockerGuy@outlook.com.
Q: Do you Guarantee to hold my Locker Reservation?
A: Yes. We will hold your Locker Reservation throughout the entire Festival until you claim it.
Q: Will you explain the Key/Padlock Deposit one more time?
A: Let's use the Medium Locker as an example. PayPal charges $45.00. You bring the PayPal Receipt to Locker Check-in. You receive a Locker Key and keep the Key for 2 days. When you return the Key to us you immediately receive $20 cash back. Your Net Total Cost for the Medium Locker for two days is $25.00. You’ll leave the Festival with $20 in your pocket - gas money for the drive home.
Q: I hate lines …
A: We all hate lines. Please help us be efficient. Please Print your Paypal Receipt and hand it to one of us at the Locker Check-In Tent inside the Festival Venue.
When it’s time to go home all Key and Lock Deposit Refunds are issued quickly.  Just give the Locker Key or Locker Padlock to one of us  and we’ll hand you a $20 bill.  No forms  no ID’s  no complications.  It took more time to read this answer than it will to exchange your Locker Key or Padlock for $20.  Sometimes there’s a line  but it moves fast  and it won’t take long to get your money.
Q: Where is the Locker Check-In Tent?
A: Signs will show you the way to our tent and our location will be in the Festival Guide.  When the festival map page is available, you can download The Festival Map Page.  If you’re lost just call: (800) 827-1692 and we’ll direct you to the Lockers.
Q: Will I be able to use the Locker anytime I want?
A: YOU MUST HAVE A WRISTBAND TO THE EVENT TO ACCESS THE LOCKERS.  Our current arrangement with the Festival allows you to access the Lockers as many times as you wish WHILE YOU ARE INSIDE THE FESTIVAL.  When the Event is over each night  the grounds are closed  and you will NOT be able to access the Lockers until the following day.
Q: How Big are the Lockers?
A: Please review the "Reserve" Page for the Locker Dimensions.
Q: Can I pay for the Lockers at the Event?
A: Maybe.  There is a limited supply of Lockers - and all of them are available on-line right now.  Every Locker will probably be reserved on-line before the Festival begins.  No one knows for sure.  If the Lockers sellout on-line (as they have in the Past)  there won't be any Lockers available to rent at the Festival - unless someone cancels at the last minute.
If you Reserve Your Locker NOW  we guarantee to hold your reservation for the entire event.
Q: If I can't make it to the Festival  or don't need my Locker Reservation  can I get a refund?
A: Yes! Please reach out to me by email  or in person at the event as soon as your plans change.  No Refund will be issued after the Festival is over.
Q: What happens if I lose my Key?
A: If you lose the Key  you will forfeit the $20 deposit.  You will receive a new Key and will need to pay another refundable $20 deposit.  Once you return the new key  you will receive the second deposit back.  If you find your "lost" Key  you’ll receive your original deposit back too.
Q: Can I get more than One Key for My Locker?
A: Only One Key is issued for Each Medium and Large sized Lockers  however  ALL Extra-Large Lockers will be equipped with Combination Locks.

We’re using “Set-Your-Own” combinations for customer convenience and increased security.
Q: Do I bring my own Padlock?
A: You cannot use your own PadLock.  You must use the Lock provided by the Locker Company.  There is no additional charge for the use of our Lock  which remains the property of the Locker Company.  A $20.00 Refundable Lock Deposit is collected when you reserve the Extra-Large Keyless Combination Locker on-line.

Here’s how it the Deposit works: PayPal charges you for the Extra-Large Keyless Combination Locker.  You bring the PayPal Receipt to Locker Check-in.  You receive a PadLock and keep it for 2 days.  When you return the Lock to us you immediately receive $20 cash back.
Q: What happens if I forget my Paypal Receipt?
A: Please print and bring a Hard Copy of your receipt to avoid complications.  Now is the Time to Repeat the Locker Mantra: "I will Print and Bring my PayPal Receipt." "I will Print and Bring my PayPal Receipt." "I will Print and Bring my PayPal Receipt."

You will still receive your Locker.   We are just trying to be efficient because it takes longer to check-in without a Paper Copy of your Paypal Receipt.
Q: Should I Text and Drive?
A: NO! Pull Over to Text Your Friends the Good News: "IJGALFLL!" (I Just Got A Locker From LockerLou!).
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